terms and conditions

1. General Terms and conditions

In respect to business relations of all types between the firm st.Rock (the Vendor) and its Customers, the following General Terms and Conditions of business hold true in their legally valid versions, respectively.

Divergent conditions or general business practices of the Customer have no legal validity unless a written agreement has been negotiated elsewhere.

The act of placing an order implies the buyer’s full and unconditional acceptance of the general business conditions.

Should the Vendor at any given moment choose not to impose one or more of the general business conditions, this does not imply that he renounces his right to impose these same conditions at a later date.

2. Ordering

The client must be over 18 years of age and that accept our General Terms and Conditions and Privacy Policy. Orders are considered definitive only when they have been validated by payment of the sum due by the buyer. Once the order has been dispatched, the buyer may not modify or cancel the order and the sum paid cannot be reimbursed.

The firm sr.Rock reserves the right to deny the promised service subsequent to determining that the goods are no longer available :

• after contractual settlement
• although a corresponding hedging transaction has been concluded.

In such a case, the Customer will be notified. All reciprocations and considerations of any kind provided by the Customer beforehand will be reimbursed without delay. The Vendor and the Customer can agree together on the delivery of a product of identical size and quality to the product initially ordered by the buyer.

All the prices of our products delivered to Europe are denoted in euros inclusive of VAT without forwarding charges.

All the prices of our products delivered to outside of Europe and overseas are denoted in euros exclusive of VAT without forwarding charges.

The contractual language is Ukrainian, the Vendor accepts the payment in Euros, USD, UAH.

3. Delivery

The information provided by the Customer when placing an order engages his or her responsibility: if the addressee’s details are entered incorrectly, the Vendor cannot be held responsible for the non-delivery of the product.

Delivery occurs at the Customer’s own risk. As soon as the goods have been entrusted to a transportation company by the Vendor, the risk automatically transfers to the Customer. This also holds true for partial deliveries.

The Vendor posts the shipping charges at shipping. Customer bears the tariffs and fees.

All parcels are insured and with a tracking number.

By default, all parcels are sent to the European Union by Hungarian post.

By default, all parcels are sent to the USA, Canada, the UK, Australia by Ukrainian post via EMS.

Parcels are not sent to the Russian Federation. 

Shipments except to the Eurozone,  the USA, the UK, Canada, Australia or Ukraine may be made upon request. Feel free to contact us.

The following cases of force majeure discharge the Vendor of his obligation to deliver: War, riots, fire, strikes, accidents and the impossibility of obtaining supplies. The Vendor will inform the buyer in reasonable time of the cases or events listed above.

The goods should be examined immediately after delivery by the Customer or an authorized individual to detect any transportation damages. Detectible transportation damages are to be reported without delay in written form. Packaging damages are to be confirmed in written form by the transportation company upon delivery.

In general, any information concerning delivery dates is not legally binding, unless a definite date of delivery has been set in writing. Claims for damages against the Vendor from non-fulfillment of contract or delay are excluded to the extent neither premeditation nor gross negligence can be established.

If not one of the proposed delivery methods is not suitable for you, or you need individual options – please do not pay for the order and contact us via the feedback form.

4. Cancellation and Rights of Refund

Once the order has been dispatched, the buyer may not modify or cancel the order and the sum paid cannot be reimbursed. An order can only be canceled before being sent to the buyer.

Customer may withdraw from the contract in writing (e.g. letter, fax, email) without giving any reason.

In case of an effective cancellation, both parties shall return the received goods, payments and all other derived benefits (e.g. interest). In case the Customer is unable to return any or all of the received goods and benefits or in case he returns them in a diminished state, the Customer shall compensate the Vendor for the lost value. This shall not apply to objects when the reduction of their value is caused exclusively by testing them. Incidentally, the Customer is free to avoid the obligation to compensate the contractual partner for lost value due to using the object as intended by not using the object like his/her property and by refraining from all use that may result in a value loss. To the extent possible, the Customer shall return objects by parcel post. The Customer shall bear the costs of returning the merchandise provided the goods have been delivered as ordered when at the time of the cancellation the Customer has not performed as stipulated or has not made the contractually agreed partial or full payment. In all other cases the Customer may return the merchandise free of charge. Objects not suitable for shipment by parcel post shall be picked up at the Customer’s premises. The obligation to return received payments shall be fulfilled within 30 days. For the Customer the grace period starts with the date the cancellation is sent or the object is returned. For the Vendor the grace period begins with the receipt of the cancellation or the returned goods.

Distance Selling Regulations void the right of withdrawal for deliveries of tailor made products or products which have been manufactured according to the Customer’s specifications. The same applies for products which due to their nature are unsuitable for a return, such as perishable products or products where the expiry date has passed. Furthermore, Distance Selling Regulations void the right of withdrawal for deliveries of audio and video recordings, or software with a broken seal.

5. Forwarding and delivery deadline

Once the order has been dispatched, the buyer may not modify or cancel the order and the sum paid cannot be reimbursed. An order can only be canceled before being sent to the buyer.

The maximum time for sending the goods, after verifying receipt of the fact of payment, is 10 working days.

The shipment to the EU Zone is on every Monday. Once per week. 

The time limit for forwarding the goods is to be understood as exclusive of the transport time and the day of the week. In the case of payment per bank transfer the order will first be handled upon receipt of payment. Therefore the given deadline goes into effect the moment the transfer has been received and subsequently can change depending on the day of the order. In case of a foreseeable prolongation of the forwarding time, the Vendor will undertake to compensate for this by informing the Customer as soon as possible and via all channels so that he can decide whether to maintain the order or cancel it either partially or wholly. The time of delivery can in no way result in damage causing a disadvantageto the Customer or renderer of service. Should this time limit be exceeded, the Customer will be informed per e-mail. In this case and as long as the product has not yet been dispatched, the Customer has the possibility to cancel order and demand a refund. If the Customer decides to receive a refund, the amount will be refunded within the following 15 days per bank transfer.

6. Shipping cost

The shipping cost is calculated according to the weight and volume of the parcel and quoted prior to the final confirmation of the order

7. Payment

SSL-secured credit card payment :

The payment per credit card is processed through the security system of the  LiqPay (www.liqpay.ua), Fondy (www.fondy.ua), Wise (www.wise.com), which employs the SSL protocol (Secure Socket Layer) so that the relayed information is codified by means of a software system and no third party has access to it. The Customer should note that the Vendor has no access to the credit card data to ensure the perfect safety of the transaction. No credit card data is stored on the Vendor website.

For  European Union customers :

If you are a businessman want to use a VAT number of your company etc. before placing an order please contact us. In this case, we’ll make an invoice for you and you’ll pay it by your bank account (not by Credit Card). Otherwise if before it you’ll pay an order using Credit Card – we can’t use your VAT number. 

8. Warranty

    st.Rock provides 1 (one) year warranty for all damages incurred during the warranty period. The warranty extends to product defects caused by the manufacturer. Replacement of faulty parts and related work is free of charge. The term for elimination of product defects is determined individually and is not more than 45 days. The warranty period is extended while the product is being repaired. This warranty is valid if you present a valid warranty card and a defective product, including the original packaging. The warranty does not cover defects or other damages resulting from improper or improper handling, improper packaging during transportation, using unsuitable accessories or changing the original components by the Buyer, or a third party unauthorized by the manufacturer, as well as in violation of seals. Naturally occurring signs of wear are not defects in workmanship or materials, and are not covered by the Manufacturer’s Warranty. Collateral and consequential damages and costs are not covered by the manufacturer’s warranty. Delivery to a representative authorized by the manufacturer, or directly to the manufacturer for warranty service, as well as delivery back to the Buyer, after warranty service, is not covered by the warranty.

9. Personal data

In order to provide you suitable services, we may be led to ask you some personal data. The Vendor commits to respect your private life and protect the communicated information. In particular personal data is confidential and it is treated as such. The Vendor collects personal information related to the User only for the requirements of the services proposed on the Site. On that account the Vendor commits expressly not to proceed to any treatment incompatible with the Site purpose, not to publish , disclose or transmit information concerning the User without prior agreement from him. 

10. Place of Execution and Place of Jurisdiction

The business contract existing between the Vendor and the Customer is subject to the law of Ukraine.

END of Terms and conditions

Additional explanations :

Sometimes we receive e-mails with something like this:

Hi,

I’m really interested in the React:IR – the clips I’ve heard sound pretty amazing. I was reading through the Terms and Conditions though, and what initially worries me is that the risk passes through to the customer at the time of shipment. Just to make sure I’m clear, if you ship the unit, and it’s lost in the mail, this means that you won’t send another replacement unit? If this is the case, do you have any distributors in the United States that I could order from? Worst case, if you don’t provide any assurances in the case of a lost shipment (or destroyed product due to shipment errors), could I pay extra for you to insure the shipment?

I’m just worried though with the shipping risk per the Terms and Conditions , especially with the current effect Covid-19 is having on the shipping carriers.

Can you also let me know what shipping company you would use for shipping to America and if tracking is provided? Thanks – really hoping I can get my hands on one of these asap!

Our answer :

Hello,  mr.X!

Thank you for your interest to React:IR!

I sincerely do not understand what worries buyers in our Terms and Conditions. -)

These are absolutely standard conditions, like other companies.
Let me try to explain in simple words.

If the package is lost or damaged, we will send another one, or refund the money.
But ONLY AFTER the postal company officially confirms to us that the package has not been delivered or is damaged.
In other words, we need official confirmation that the shipping company has lost or damaged the package.

Or for example: the recipient could not receive the parcel because he forgot that the parcel should arrive.
He didn’t hear the postman was coming because he was working in the backyard.
The package lay for 10-15 days at the post office and went back. In this case, we are ready to resend the parcel,
but you will have to pay again for delivery. Because the package was not delivered through the fault of the recipient. Or we are ready to return the money minus shipping costs ONLY AFTER getting parcels back to us.

Another example: the package is delayed. For example, due to customs, or due to the peculiarities of delivery to a certain country,
or due to holidays, or due to a pandemic. It happens that buyers write – the parcel is delivered for a very long time, if it does not arrive by the end of next(current) week, I will demand a refund.

Our answer is – We are ready to return the money immediately or resend another one, but ONLY AFTER the postal company officially confirms to us that it was unable to deliver the package.

Need understand – we cannot be held responsible for the work of third parties – the postal company. We pay for their services in full before sending, we insure the parcels, each parcel comes with a track number.

We are interested in the parcels arriving to our client safe and sound stronger than the client himself.

But the speed of delivery, air flights, the work of customs are something that does not depend on us, and we cannot influence it in any way.
Our task is to send the package as soon as possible after receiving the payment. Then everything depends on the postal company.

In the USA we ship with USPS or with EMS.

Yes, I can really confirm that the parcels are now taking longer than before the pandemic. That’s why we offer EMS.
DHL, FEDEX, UPS etc are costs like half of the device and don’t make sense for delivery from our country. But if you insist – at your expense we will send as you tell -)) 

I hope my answer is clear.

WBR, Vasilius st.Rock